PRIVACY POLICY (Renovate Express)
Last updated: 13 January 2026
1) Who we are
This Privacy Policy explains how Renovate Express (“we”, “us”, “our”) collects and uses personal data through our website https://renovateexpress.co.uk and through our renovation/property services.
Data controller (how to contact us):
Renovate Express
Address: 32 Glyn Symon Cl, Cardiff, CF5 2RZ
Phone: +44 7491373248
Email: contact@renovateexpress.co.uk
Privacy queries/rights requests:
Email: contact@renovateexpress.co.uk
2) The personal data we collect
Depending on how you interact with us, we may collect:
– Identity/contact data: name, email address, phone number.
– Property/location data: address or postcode where work is requested.
– Enquiry and project data: your message, project details, measurements, and any photos you choose to share.
– Communications: records of emails, messages, and call notes.
– Financial admin data: invoice details, payment status, transaction references (we do not normally store full card details).
– Website/technical data: IP address, device/browser info, pages visited, and cookie/consent choices (where implemented).
Special category data:
We do not ask for special category data (e.g., health information). Please avoid sending it unless it is necessary.
Children:
Our services and website are intended for adults, and we do not knowingly collect children’s personal data.
3) How we use your data (purposes and lawful bases)
We use personal data only where we have a lawful basis, and provide privacy information to meet UK GDPR transparency expectations.
Common purposes include:
– To respond to enquiries and provide quotes (legitimate interests and/or steps to enter into a contract).
– To deliver services you request (performance of a contract).
– To manage bookings, scheduling, and project communications (performance of a contract/legitimate interests).
– To invoice, take payments, and keep accounting records (performance of a contract and legal obligation).
– To manage quality, handle complaints, and resolve disputes (legitimate interests).
– To send marketing (where used): based on your consent and/or legitimate interests, depending on the channel and circumstances.
4) Who we share personal data with
We may share data with service providers and third parties only where necessary to operate our business, for example:
– Website hosting, email, and IT providers.
– Quoting/invoicing/accounting systems.
– Payment providers (to process payments).
– Insurers and professional advisers (eg accountants/solicitors) where necessary.
– Subcontractors and suppliers involved in delivering your project (only what they need for their role).
We do not sell your personal data.
5) International transfers
Some suppliers (e.g., cloud services) may process data outside the UK.
Where this occurs, we use appropriate safeguards designed to protect personal data.
6) How long we keep your data (retention)
We keep personal data only as long as needed for the purposes in this policy, including legal, accounting, or reporting needs.
Typical retention periods (adjust to your business):
– Enquiries/quotes that do not proceed: 12 months.
– Customer project records and invoices: 6 years.
– Marketing records: until you opt out or the list is refreshed/removed.
7) Cookies and similar technologies
We use cookies and similar technologies to operate the website and (if enabled) for analytics/measurement.
– Strictly necessary cookies: required for the site to work (these may be used without consent when they are strictly necessary for a service the user requests).
– Non-essential cookies (eg analytics/marketing): used only if you give consent through a cookie banner/settings.
8) Marketing preferences
You can opt out of marketing at any time by emailing contact@renovateexpress.co.uk.
Opting out of marketing will not stop service messages (e.g., replies to enquiries, quotes, or project updates).
9) Your rights
You have rights under UK data protection law (subject to conditions), including:
– Access, rectification, erasure, restriction, portability, and the right to object (especially to direct marketing).
– Withdrawal of consent where consent is used.
– To exercise your rights, email: contact@renovateexpress.co.uk.
10) Security
We use appropriate technical and organisational measures designed to protect personal data.
No online service is completely secure; if you believe your data may have been compromised, contact us promptly.
11) Changes to this policy
We may update this policy from time to time and will post the latest version on renovateexpress.co.uk with an updated date.